Privacy Policy

1. Information We Collect

We collect information in the following ways:

Account Information

• Email address
• Username
• Discord account (if linked)
• Password (encrypted)

Server Information

• Server IP address
• Server hostname
• Player counts and activity
• Detection and ban logs

Player Data (for Anti-Cheat)

• FiveM identifiers (Steam, Discord, License, IP)
• In-game behavior data for detection purposes
• Reputation scores
• Ban and kick history

2. How We Use Your Information

We use collected information to:

• Provide and maintain our anti-cheat services
• Process transactions and send related information
• Send important updates about your account or services
• Detect cheaters and maintain the player reputation system
• Synchronize bans across servers (when enabled)
• Improve our services and develop new features
• Respond to support requests
• Prevent fraud and abuse

3. Data Sharing

We may share data in the following circumstances:

With Other Server Owners (Optional)

If you participate in global ban sharing or the reputation system, anonymized player data may be shared with other Valor Shield users.

Service Providers

We use third-party services that may have access to your data:

• Tebex - Payment processing
• Discord - Account linking and notifications
• Hosting providers - Data storage

Legal Requirements

We may disclose information if required by law or to protect our rights.

4. Data Security

We implement security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted password storage using bcrypt
• Two-factor authentication (2FA) option
• Regular security audits
• Access controls for staff

However, no system is 100% secure. You use our services at your own risk.

5. Data Retention

We retain data as follows:

• Account data: Until account deletion
• Server logs: 90 days
• Ban records: Indefinitely (for global ban system)
• Reputation data: Indefinitely (may be reset on request)

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us via Discord or email.

7. Cookies

We use essential cookies for:

• Session management (keeping you logged in)
• Security (CSRF protection)
• Preferences (theme settings)

We do not use tracking or advertising cookies.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us data, contact us for removal.

9. Changes to Privacy Policy

We may update this policy at any time. Changes will be posted here with an updated date. Continued use of our services constitutes acceptance.